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FAQ

Helpful Information

 

Where is the theatre?

The theatre is located at 18 Kenwood Park Road, Sheffield, S7 1NF in the heart of beautiful Nether Edge. It's on the corner of Kenwood Park Road and Priory Road with the main gate situated on Kenwood Park Road.

What are the box office times?

The box office is available online 24 hours a day through TicketSource. They also take telephone bookings on 0333 663366. They do charge an additional £1.80 fee for bookings by telephone.


The box office at the theatre is only open on production nights and closes at the start of the show (which is usually 7:30 PM).

What are the different seating areas?

We have stalls seats which are on the ground floor and a balcony which is accessible via a staircase.

Do I need to pick up my tickets?

No. We no longer issue tickets at the theatre. You can print your tickets at home if you are able to. Alternatively, you can select a mobile ticket at the checkout (this carries an additional 50p fee) or if you've forgotten them, you can come into the box office and they can find you on our booking list. Postal tickets are available through TicketSource but carry a further fee for processing.

How can I find out when tickets go on sale?

Our social media pages have announcements as soon as tickets are available (@thelanternsheff) and we have a monthly newsletter. You can sign up for the newsletter at the bottom of our home page.

Why are tickets different prices?

Ticket prices vary depending on the touring or production company. For in-house productions, these vary based on a variety of factors including, but not limited to, licencing fees, equipment hire and additional costumes. We also have different prices relating to concessions and for members. 


We also reserve the right to offer tickets at different prices relating to promotional events or flash sales.

Why do I have to pay a booking fee?

TicketSource provide our box office software and 24-hour access along with the maintenance that goes with it. The fees they charge go towards, but are limited to, their IT, infrastructure, website and national box office phone booking centre and staff salaries. 


Without the additional fees, we would need to increase the face value of ticket prices further as the charity would have to stand the full price of the fees associated with running a box office system, which is very costly. 

Can I return my ticket for a refund if I am unable to make the show?

We cannot offer refunds on tickets once purchased unless the performance is cancelled.

What time does the venue open?

The café/bar opens an hour before the performance time. The auditorium doors are usually opened ten minutes before the performance begins but this can vary.

During the current COVID situation, the auditorium will be open much earlier than usual. We ask you take your seats early as the bar seating has been removed as part of our COVID safety measures. 

What time does the show end?

This varies depending on the production. Where possible we will post this information via our social media pages when a show is on. 

The bar is usually open after the show has finished for audiences to stay and, when possible, chat with the cast and creatives.


During the current COVID situation, the bar will not be open after the show.

Is there a bar?

There is a bar which opens one hour before the performance. It serves a variety of alcoholic and soft drinks along with tea, coffee, hot chocolate and confectionery. Our ales are from local suppliers and we serve Sheffield’s own Our Cow Molly's ice cream. 


Glass is not permitted inside the auditorium but tumblers made from 100% compostable materials are available at the bar and from the front of house volunteers.


During the current COVID situation all bar purchases need to be taken to your seats. There is currently no seating or gathering in the bar. During the interval, measures may be in place to prevent crowding and queues.

Drinks may be purchased and enjoyed at your seats or taken outside into the car park. The bar will not be open during performances or after the show.

Do you have accessible facilities?

We do have a wheelchair space which, if available, can be booked by calling the box office at the venue directly (0114 255 1776) or emailing boxoffice@lanterntheatre.org.uk. If calling the theatre, leave your contact details on the answering machine and someone will call you back. 


The accessible space is located on the back row slightly offset from the seating in front of it. We also have an accessible restroom. 

Are children permitted in the theatre?

Children are welcome to enjoy the show. Tickets are required for children attending a production. Some performances may carry age guidance; however, we are not always advised of age suitability by touring productions. We advise that children under 14 years attend the theatre with a responsible adult. Venue staff and volunteers accept no responsibility for any unaccompanied children under the age of 18.

Is there anywhere to eat before the show?

The closest venue would be The Stag's Head pub on Psalter Lane. We are also not far from London Road and Eccleshall Road, both areas have a variety of restaurants, cafés and bars.

Do you have a car park?

We have a very small car park but there is plenty of free on-street parking around the venue. Please make sure you are not blocking driveways as we are in a residential neighbourhood.

Can I hire the venue?

Unfortunately, the Lantern is not normally available for hire; with the exception of a small number of dates available for humanist wedding ceremonies. 


The Lantern is the home of the Dilys Guite Players, a community theatre charity, owners of the venue and the heart of the theatre. The DGP perform throughout the year and rehearse on-site, meaning there are very few dates available to offer external hires. Additionally, we do not have the volunteer hours available to support productions outside of our own as it’s a lot of work.

We do have some longstanding relationships with local and touring groups that we have made over time. They require limited or no support from our volunteers and are factored into our schedule each year at planning.

We wish you luck in finding an appropriate venue.