FAQ's

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General

Where is the theatre?


The theatre is located at 18 Kenwood Park Road, Sheffield, S7 1NF in the heart of beautiful Nether Edge. It's on the corner of Kenwood Park Road and Priory Road with the main gate situated on Kenwood Park Road.




What time does the venue open?


The café/bar opens an hour before the performance time. The auditorium doors are usually opened ten minutes before the performance begins but this can vary.




What are the Box Office times?


The box office is available online 24 hours a day through TicketSource. They also take telephone bookings on 0333 663366. They do charge an additional £1.75 fee for bookings by telephone. The box office at the theatre is only open on prodution nights and closes at the start of the show (which is usually 7:30PM).




Do I need to pick up my tickets?


No. You can print your tickets at home if you are able to. Alternatively you can select a mobile ticket at the checkout (this carries an additional 50p fee) or if you've forgotten them, you can come into the box office and they can find you on our booking list. Postal tickets are available through TicketSource but carry a further fee for processing.




Is there a bar?


There is a bar which opens one hour before the performance. It serves a variety of alcholic and soft drinks along with tea, coffee, hot chocolate and confectionery. Glass is not permitted inside the auditorium but tumblers made from 100% compostable materials are available at the bar and from front of house volunteers.




Do you have disabled facilities?


We do have a wheelchair space which, if available, can be booked by calling the box office at the venue directly (0114 255 1776). Leave your contact details on the answering machine and someone will call you back. It is located on the back row slightly off set from the seating in front of it. We also have an accessible toilet.




Are children permitted in the theatre?


Tickets are required for children attending a production. Some performances may carry age guidance; however we are not always advised of suitablility by touring productions. We advise that children under 14 years attend the theatre with a responsibile adult. Venue staff and volunteers accept no responsibility for any unaccompanied children under the age of 18.




Why are tickets different prices?


Ticket prices vary depending on the touring or production company. For in-house productions, these vary based on a variety of factors including, but not limited to, licencing fees, equipment hire and additional costumes. We also have different prices relating to concessions and for members. We also reserve the right to offer tickets at different prices relating to promotionsl events or flash sales.




Why do I have to pay a booking fee online or when using a card?


When a ticket is purchased, the price covers a variety of background costs (such as those associated with running the venue, performing licenses, set, costumes, lighting and sound) along with a booking fee covering the costs of having a box office in operation. The booking fee particulary covers the external ticket provider we use, TicketSource. They provide our box office software and 24 hour access along with the maintenance that goes with it. The fees will go towards, but not be limited to, their IT, infrastructure, website and national box office phone booking centre and staff salaries. Without the additional fees we would have to increase the face value of ticket prices further as the charity would have to stand the full price of the fees associated with running a box office system which is very costly.




What are the different seating areas?


We have stalls seats which are on the ground floor and a balcony which is accessible via a staircase.




Is there anywhere to eat before a show?


The closest venue would be The Stag's Head pub on Psalter Lane. We are also not far from London Road and Eccleshall Road, both areas have a variety of restaurants, cafés and bars.




What time does the show end?


Each show has a different running time and you can ask our front of house staff when you arrive. Where we know the time in advance it will appear on our website and social media pages.




How can I find out when tickets go on sale?


Our social media pages have announcements as soon as tickets are available (@thelanternsheff) and we have a monthly Lantern Newsletter. You can sign up for the newsletter at the bottom of our home page.




Do you have a car park?


We have a very small car park but there is plenty of free on street parking around the venue. Please make sure you are not blocking driveways as we are in a residential neighbourhood.




Can I return my ticket for a refund if I am unable to make the show?


We cannot offer refunds on tickets once purchased unless the performance is cancelled.





Weddings

Do you hire the venue for wedding ceremonies?


We do hire the venue for weddings but a civil ceremony is required somewhere (most of our parties have chosen the Register Office to do this) and then they come along to the theatre to have a humanist ceremony on our stage.




What is available?


We hire the venue out from 9am to 4pm on a Saturday, subject to availability, at a cost of £750. That includes the hire of the premises, bar staff (as we are licensed), stage lighting and sound with a technician to run that. The bar is open for guests to purchase alcoholic and soft drinks. We can also serve tea and coffee. We have no catering facilities though.




Can I add anything else to our day?


All other requirements will incur additional costs such as, and for example:

  • Champagne for guests
  • Tea to be served to everyone
  • Pimms in summer for all
  • Our Cow Molly Ice Cream for each guest




How many guests can I invite?


The theatre seats 84 people (19 of which are in the balcony). We also have one wheelchair space. The stage can also hold approx 10 - 12 people seated or standing if required. Previous wedding parties have hired additional seating to be placed on the stage to create the wedding 'set'.




How will the stage be dressed?


We have either a standard black drop or white drop. Additionally, some parties have projected on the back wall/curtain. You can also bring additional items to place on the stage. Please check with us for suitablility.




Can we have a wedding rehearsal?


Included in the cost is access one evening for a rehearsal should you require that and to speak to our Technical Director. This will of course need arranging on a night when a production is not performing.




Are we able to add decorations to the stage or bar?


The bar and foyer can be decorated with anything that can be held by blutac and easily removed due to the building being Grade II listed. The same applies in the theatre and on stage with the exception of the proscenium arch which must have nothing attached to it.




What time can we access the venue on the day?


On the day, we open the premises from 9am so you or someone in your party can decorate the venue if there's anything you would like to add.




Can we visit the theatre beforehand?


You can arrange to do this by appointment as we don't open the venue during the day. To arrange, please email us at info@lanterntheatre.org.uk or use the contact form on our website.




When do we have to pay the hire fees?


If you go ahead and make a booking, we would require a 25% deposit payable within 14 days. The balance would be payable no later than 30 days before your wedding day.




Can we use confetti?


Only outside the theatre entrance.




Can we use candles or tealights?


We would prefer you to use battery operated tealights on stage. If you would like to use flames, please contact our Technical Director to discuss the safety aspects.




Can we bring a wedding cake?


Yes




Do you have a cake stand and knife?


No, sorry we don't.





Hiring

Can I hire the venue?


Unfortunately, The Lantern is not normally available for hire. The Lantern is the home of the Dilys Guite Players, a community theatre charity and the heart of the theatre. We at the DGP have significantly increased our output meaning there are very few dates available to offer external hires. Additionally we do not have the volunteer hours available to support the work productions outside of our own entail. We do have some longstanding relationships with local and touring groups that we have made over time. They require limited or no support from our volunteers and are factored into our schedule each year at planning. We wish you luck in finding an appropriate venue.





CONTACT US

18 Kenwood Park Road, Sheffield, South Yorkshire, S7 1NF​

Box Office: 0114 255 1776 / TicketSource: 0333 666 3366*

* TicketSource telephone booking fees apply (£1.75) 

You can use the donate button to contribute to the charity

All donations are made to The Dilys Guite Players Limited (Registered Number: 594927), a community theatre group and a registered charity (Registered Number: 222587) - Kenwood Park Road, Sheffield, S7 1NF

© 2017 by The Dilys Guite Players. Proudly powered by Wix.com

OPENING HOURS

Open on show nights: 

6:30pm - 11:00pm

(box office 6:30pm to 7:30pm)

At all other times, click the Whats On page for tickets.

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